Shipping, Returns & Exchanges

Shipping on all orders within the US is free with no minimum purchase required.

Orders will ship within 3 business days from the date the order is received and will be mailed via UPS/ USPS. If you have any questions concerning the status of your order, please contact us at (323) 985-9170 or at info@hexiflexusa.com

Return & Exchange Policy for orders placed online or by phone only:

We stand behind our products 100 percent. The intent of our return & exchange policy is that you are fully satisfied with your purchase. If you would like to return or exchange an item you must return the item within 60 days of your purchase date. We proudly offer free returns & exchanges for customers within the US who return items within the 60 day time period. Customers outside the U.S. are responsible for all shipping charges, duties, tariffs, and taxes for both returns and exchanges. Please contact us at (323) 985-9170 or at info@hexiflexusa.com to process your return. Please include your complete name, address, daytime telephone number, your order number, and email address when contacting us. Your order number can be found on your confirmation email.

Please send all returns to:

2122 West Flotilla St.

Montebello, CA, 90640

*Please allow 10 days from receipt of your return for credit to be processed.